Account blocked

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Account blocked

crowdie
Newbie

hello,

 

after i failed the payment for my premium account, i tried to go back to free use and then my account got blocked

account name: rick winkel

account link: https://open.spotify.com/user/1149148533

 

can someone help me with this please?

1 Reply

Re: Account blocked

crematedman
Community Legend

@crowdie hey there, sorry to hear you're having account issues,

 

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

 

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^

 

let me know if you need help with anything else!

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