I had a premium account for quite a while now. The last three or four months my sister payed it for me because I couldn't. Since this month I started paying for it myself again. For this I went to my account and changed the payment information. I payed for the month April with IDEAL and received a mail with a proof of payment. All fixed you should say.. But now comes the problem.
Today I received a mail from Spotify that an unauthorized payment has been recoverd by my payment provider and that the money has been sent back to my payment account. I contacted my bank this morning, they know about nothing and advise me to contact Spotify. Also, I haven't received the payment back. I try to log in, can not do it because my mail is not in the system anymore. It's like my whole account never existed. I am a real music fan, listen to it almost 24/7.. If all my music is gone now I would be devastated..
Spotify, or people who recognize this problem, please help me fix this! I can't send a contact form to Spotify because you have to log in for that apparently.. Which I can't do anymore. In the attachment my proof of payment.
Solved! Go to Solution.
Sorry about the issues you are facing.
It sound's like you have a number of things going on here.
I would suggest you reach out to Spotify support in one of the following ways:
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