Account changed suddenly to free, paid for premium

[Lauravd13]

Plan

Premium

Country

Netherland

Device

Samsung

Operating System

Android

My Question or Issue

This morning my account suddenly changed to free.. even I paid 4 days ago and I have the account for several years. Please help me! I want my premium account back.

[AdamDam]

Hi Lauravd13,

Thanks for posting in the Spotify Community. I recommend getting in touch with Spotify's support team, here: https://support.spotify.com/us/contact-spotify-support/. Select “Subscription,” and then “My Premium isn’t working.” If you’ve tried all the suggestions listed there under “Why isn’t my Premium working?,” click on “I STILL NEED HELP” to chat with Spotify's support team, who will do their best to get your Spotify Premium working again.

[Petya]

Hey there @Lauravd13,

No worries - help's here! 

Here's what to try first - this is the article @AdamDam mentioned. It lists different scenarios why this could be happening and how to fix it. If that doesn't do the trick, feel free to reach out to support.

Keep us posted, we're here for you!