Account charged twice

[Nushturner]

For the last 2 months now my bank account has been charged twice on the same day for Spotify (ever since changing my card details)
Contacted Spotify last month and today and heard nothing. Help!! i love Spotify and have had a premium account for years but it's not worth £19.98 a month!!

[Astame]

Hi there!

Did you contact the Spoitfy support team in the link below.

https://support.spotify.com/us/contact-spotify-support/.

They should reply to whithin 48 hours. 

[Nushturner]

Hiya, yes I did and received the automated email with my message but no reply from Spotify 😞

[Astame]

Try to contact them again. If you have been charged twice your request will be handeled by the Spotify support team. 

Please mark this as a solution if I can't help you further.

[osornios]

@Nushturner

It's very possible you're paying two different accounts, and that's why you're getting double charges.

Check if there are receipts from those particular charges in your account:

https://www.spotify.com/account/subscription/receipt/

That way you can see which charges are being made.

Since you already contacted them, and received no reply, check your email address in your profile page to see if it's the correct one. Again, the responses may be getting to a different address from a different account.

Contact support using this alternative contact form so they can help you.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

Support usually replies within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.