We’ve made a few tweaks backstage, so everything should be back to normal. Additional info can be found here.

Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Account deactivated for no reason

Account deactivated for no reason

I have a student premium account. On Monday night, I got 2 emails, one saying that my account was deactivated for "fraudulent activity" (???) and one saying that I cancelled my premium subscription. This isn't the first time this has happened- it also happened over the summer and I was able to resolve w/ customer service. I've tried messaging customer services at least 10x a day for the past 4 days and they haven't been helpful (said they would add escalation team, and then escalation team says they can't do anything). I replied to both emails I received.

I know this problem can be fixed because it has happened before. Has this happend to anyone else and does spotify have any other ways to contact?? I just want my account back pLEASE

0 Replies

Suggested posts