Help Wizard

Step 1


Account disappeared

Account disappeared






Windows 10

Samsung Galaxy Tab A

Operating System

(Windows 10, Android)


My Question or Issue


Opened my desktop app and tried to login to my account but the password didn't work. Reset password revealed that my email/username is no longer associated with a spotify account. I have confirmed that the account username (tank_dogg06) is correct through the AppData folder and past emails received from Spotify in my hotmail. Not sure how it vanished all of the sudden. The most recent email is from 12/10/18 suggesting I reset my password which is obviously impossible since the account poofed or was deactivated for some reason. Embedded playlists on other websites are still active.

1 Reply

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.


LoxerSpotify Star
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