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Plan-Premium
Country-USA
Device-iPhone 12
Operating System-iOS 16.1
My Question or Issue:
The last time I logged into the account, I find all the playlist is same as before, but the owner is another account with the same name and photo as me. Then, I can't delete any songs in the playlist. To distinguish, I change the name of account recently used. Also, this year there is no date with my individual Year Wrapped. I think my account 'divide'. Could someone help me solve this problem?😭
Solved! Go to Solution.
Hello @Lupinus!
Thanks for your reply. In this case, I'd recommend reaching out to Spotify's Customer Service team here. They'll be able to take a look backstage and help you further with this.
Hope you have a nice day!
Hi @Lupinus!
I'll try to help you out. It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out this Support article for more help.
Let me know how it goes!
Thank you for your reply.
But I think there is something wrong with my account. Because I'm sure that I only use one email address to log in.
And the important thing is when I log in all the playlist and artist followed is same as before and I don't do any thing.
Hi @Lupinus!
Thanks for your reply. That sounds odd. Is your username correct when you go to your profile? Just to make sure you don't have any additional accounts, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify with.
Let me know how it goes!
Hi Jose
Thank you for your reply. I'm not sure the user name is correct, because the user name is a long garbled code, and I'm sure the first three is same as before. I check the email from **bleep**, there is only the one I use now receive the email. And all the email address used has already checked by using way of forget password.
Hello @Lupinus!
Thanks for your reply. In this case, I'd recommend reaching out to Spotify's Customer Service team here. They'll be able to take a look backstage and help you further with this.
Hope you have a nice day!
Thanks a lot! 🙂
No worries! Hope everything goes well, and have a...
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