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Account divide

Solved!

Account divide

Plan-Premium

Country-USA

Device-iPhone 12

Operating System-iOS 16.1

 

My Question or Issue:

The last time I logged into the account, I find all the playlist is same as before, but the owner is another account with the same name and photo as me. Then, I can't delete any songs in the playlist. To distinguish, I change the name of account recently used. Also, this year there is no date with my individual Year Wrapped. I think my account 'divide'. Could someone help me solve this problem?😭

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Marked as solution

Hello @Lupinus!

 

Thanks for your reply. In this case, I'd recommend reaching out to Spotify's Customer Service team here. They'll be able to take a look backstage and help you further with this.

 

Hope you have a nice day!

Jose_MSpotify Star
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Note: I'm not a Spotify employee.

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7 Replies

Hi @Lupinus!

I'll try to help you out. It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out this Support article for more help.


Let me know how it goes!

Jose_MSpotify Star
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Note: I'm not a Spotify employee.

Thank you for your reply.

But I think there is something wrong with my account. Because I'm sure that I only use one email address to log in.

And the important thing is when I log in all the playlist and artist followed is same as before and I don't do any thing.

Hi @Lupinus!

 

Thanks for your reply. That sounds odd. Is your username correct when you go to your profile? Just to make sure you don't have any additional accounts, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify with.

Let me know how it goes!

Jose_MSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Jose

 

Thank you for your reply. I'm not sure the user name is correct, because the user name is a long garbled code, and I'm sure the first three is same as before. I check the email from **bleep**, there is only the one I use now receive the email. And all the email address used has already checked by using way of forget password.

 

 

 

 

Marked as solution

Hello @Lupinus!

 

Thanks for your reply. In this case, I'd recommend reaching out to Spotify's Customer Service team here. They'll be able to take a look backstage and help you further with this.

 

Hope you have a nice day!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks a lot! 🙂

No worries! Hope everything goes well, and have a...

https://open.spotify.com/track/4AsvGVDWs16fqIiIdDzyvX?si=9f170d09eac1499d

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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