PC, Laptop, Moto Z3
PC & Laptop: Windows 10 | Phone: Android 9.0.0
My Question or Issue
So, one day I went to use spotify as normal, this was a few months ago. I was signed out for some reason but I ignored in and tried to sign in, only to get a message basically saying no account is linked to that email / username. I tried several variations to no avail. I went to the spotify website and clicked Sign Up and tried my email and password, only to be told it exists with an account. Things to be noted: When signing in on pc with my correct information it almost logs in, one time I even saw my playlists for a second. On mobile it just crashes the app. Neither of this happens with straight up incorrect account details. I had to create a second spotify account to contact support, which I submitted a report a few months ago to no response. My original spotify account's username is 'Pathally'. Please help me if you can, I just want my playlists and such back. (Also to be able to use my username.)
Solved! Go to Solution.
Thanks for reaching out to us about this.
If you were signed out of your account and you weren't able to log back in, then it's quite likely that someone took over your account and changed the email address.
We suggest that you reach out to our Customer Support team here. They will help you to restore your account and get it back to you.
Hope that helps! Let us know how it goes 🙂