Account doesn't exist, but email already in use.

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Account doesn't exist, but email already in use.

wouter073
Newbie

Hello,

 

My spotify account dissapeared after the payment did not succeed. After I couldn't login to my account, because my password wasn't correct. I tried recovering my account via e-mail, but the email didn't have an account set on it. 

 

Afterwards I tried making another account on the same email, but there was already an account registered on the email. After this I tried recovering but still get the same issue every time I try. 

Logging in on the app gives me errorcode 3.

 

Any help?

1 Reply

kbrooksc
Community Legend

Hey there @wouter073!

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
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