Account duplication

[janericbond]

Plan

Premium

Country

Device

Samsung Note 8

Operating System

• Android

My Question or Issue

Lately when I am using spotify, I will be promoted to listen on a different device or listen on this phone.  When I choose this phone, music switches to a song and playlist which I do not recognize.  Further, I see playlists which are identified as mine but they are clearly not.  Is it possible someone else has the same username as me? 

[osornios]

Hey @janericbond 

Be sure to check this Support article.

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

Hope it helps. 🙂