Account email changed?


Account email changed?


I am a spotify premium subscriber and starting last week I haven't been able to sign in.  I have reviewed all of the "help" docs regarding, password resets, unlinking from fb (I don't have facebook) etc. 

When I do the reset password option and use my email address, I receive no email.  If I use my username (kaso1978) it says email sent.  I checked my spam, trash, social, promotions etc and there is no email.  I don't know if my account has been hacked or corrupted, either way I can not log into it.

I had to create a different account for this post, so this account is not the account i am talking about.


I tweeted @spotify for help as well.  I believe I need an actual spotify account support person to help me resolve this.



1 Reply

Re: Account email changed?

Rock Star 12
Rock Star 12

Hi there,


I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


I hope this helps! 🙂

BruneliciaRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.