Account email incorrect

[user-removed]

Plan

Premium

Country

New Zealand

Device

MacBook Air, Note 10+

Operating System

Windows 10

My Question or Issue

Hi, my spotify account has the wrong email address (I noticed this today when trying to login as it's similar but not the full, realized why my account which I thought was the same account had been coming up as a free account..) and have forgotten my password. Idk how it happened or whether I've been hacked - email is similar. I can provide information to confirm my identity. I still have access on my desktop as it's already saved to the application, however I cannot use it on my new phone. Is there an email contact I can email to address and confirm my details? The account is part of deal from a mobile provider, so I can provide details regarding that along with my personal details and other devices I've used the service.

[OneByBoo · Accepted solution]

Hi there @user-removed,

thanks for posting !

You can reach out to support using this contact page.

This way they'll take a closer look at your account and try solving the issue for you.

Hope this helps 🙂