Account entirely hijacked

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Account entirely hijacked

Newbie

Greetings,

This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I attempted to send a password recovery email, but I did not receive one. (The hacker probably changed it to theirs, disallowing me to retrieve it. I already did send in a ticket but they only respond to me by saying I should send a recovery email (which I already stated I am currently unavailable to activate since the hacker probably changed the email). So I am currently completely locked out of my premium account. I have payment proof etc.

1 Reply

Re: Account entirely hijacked

Rock Star 24
Rock Star 24

Hey @Fefka,

 

Please bear in mind that the Community is not an official Spotify support service.

 

I'd recommend replying back to the message from Spotify Support so they can try to help you further.

 

Thanks 🙂

MaximRock Star 24
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