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Account error

Account error

I am being charged for Spotify premium but my account status only states that I have free access - can you help ?
1 Reply

Hey @crofts2 ! Welcome to the community 😄


Normally this happens when you accidentally have two accounts in the Spotify system, of which one is on premium and another is on Spotify free. Try logging in with your Spotify username and password or your Facebook login details (email address + password) and see if you can find your premium account. 


If you can't find it, you will need to get in touch with the customer services team directly using the online contact form and they will be able to easily track it down for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.


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