Account getting hacked, suspicious account?

[brynn_ml]

Plan

Premium

Country

USA

Device

Computer and iPhone

Operating System

Windows 10 I believe

My Question or Issue

Hi so my account got hacked today and at first I just thought it was weird that when I logged on my computer it said I was listening elsewhere through a browser. I just switched to my computer as I am often forgetful and leave my music playing. However, I went away for a while and came back to tons of playlists and songs added to my music that I do not listen to (This all happening a couple of hours ago). I reset my password and signed out everywhere as per the suggestions online, but I also noticed that there is a random user with no playlists or anything identifying following me. Is there any way to remove them? Also, does anyone have any other suggestions of security measures?  

[Billy-J · Accepted solution]

Hey @brynn_ml, thanks for reaching out to the Community!

I’m sorry to hear about this.

In this case, I’d recommend checking out this support article for the next steps to take. On that page, there will also be an option to get in touch with Customer Support if you need further help. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist.

Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.