Account got hacked and no help

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Account got hacked and no help

Casual Listener

I wrote yasterday o this forum that my account is hacked and i still got no help regarding this matter. Some guy by the name rasexlo@gmail.com is using my Spotify Premium and changed all of my contact informations on my account. he changed my email so i can't recover my password and i can't even log in with my facebook anymore. How can this be happening? I would cancel account or my payments but i can't even log in. I have an automatic payment signed so how come i have to pay for somethig i an't even use? I've been a Spotify user for a very long time, since it was available in Sweden and i don't wanna change that. Can someone PLEASE help me??!

My real e-mail adres is ashne-chan@hotmail.com

I need help, please!

Sadpanda22

2 Replies
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Re: Account got hacked and no help

user-removed
Not applicable

Hey Sadpanda22,

 

I have just replied to your case 3818933.  Could you please reply back via that thread?

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Re: Account got hacked and no help

Casual Listener

I have just answerd your email 🙂

Edyta (Sadpanda22)

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