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Plan
Free
Country
Malaysia
Device
Samsung A7(2017)
Operating System
Android Oreo
My Question or Issue
Today morning i have wake up to all my spotify has been log out. I check my email and found out someone has changed my email address. The email that i have gotten was also in Spanish which i do not understand. Please help me in getting my account back. This is my secondary account to post this issue here.
Hi there!
Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.
Thanks!
I did not get any reply or mail either until I contacted them with this new account that I have created for forums. Doing that ensured that a support ticket got created (probably automatically) and then I could reply their mail and explained what happened.
Hi @csarmi and @hypothesix,
Just make sure to reply to the automatic email if you get one by Spotify.
You can contact Spotify directly here or Spotify Cares on Twitter. The team will do their best to help you solve your problem 🙂
Also, I recommend you to follow all of the steps in this article to protect your account 🙂
Im having this problem right now, did you end up getting your account back?
yes. i got it back
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…