Account got hacked

Reply

Account got hacked

hypothesix
Casual Listener

Plan

Free

Country 

Malaysia

Device

Samsung A7(2017)

Operating System

Android Oreo

 

My Question or Issue

Today morning i have wake up to all my spotify has been log out. I check my email and found out someone has changed my email address. The email that i have gotten was also in Spanish which i do not understand. Please help me in getting my account back. This is my secondary account to post this issue here.

6 Replies

Re: Account got hacked

Rock Star 11
Rock Star 11

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

BruneliciaRock Star 11
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Note: I'm not a Spotify employee.

Re: Account got hacked

hypothesix
Casual Listener
i have already file a contact form. But its already been 6 hours and
nothing has been reply by Spotify. Its been very worrying as the billing
info are all in the account.

Re: Account got hacked

csarmi
Regular

I did not get any reply or mail either until I contacted them with this new account that I have created for forums. Doing that ensured that a support ticket got created (probably automatically) and then I could reply their mail and explained what happened.

Re: Account got hacked

Rock Star 11
Rock Star 11

Hi @csarmi and @hypothesix,

 

Just make sure to reply to the automatic email if you get one by Spotify.

 

You can contact Spotify directly here or Spotify Cares on Twitter. The team will do their best to help you solve your problem :)

 

Also, I recommend you to follow all of the steps in this article to protect your account :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Account got hacked

wcarmona96
Newbie

Im having this problem right now, did you end up getting your account back? 

Re: Account got hacked

hypothesix
Casual Listener

yes. i got it back

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