Help Wizard

Step 1

NEXT STEP

Account got hacked

Account got hacked

Plan

Premium

Country

Canada

Device

 Samsung Galaxy 9, 

Operating System

 Android Oreo,

 

My Question or Issue

My account got hacked and taken over! They changed my email address to a different one and I cannot log into it anymore. 

Reply
3 Replies

Hey @renniem7, thanks for reaching out to the Community!

 

I'm sorry to hear this.

Please check out this support article and skip straight to Step 2 for the next steps. 

 

You can take some measures to help protect your account using this guide.

 

I hope this helps! 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you for the response.  I did those steps as you directed  thank you.

 

My question is what happens to the account the hacker took over? I want it back since it has my info and stuff on it.. also paid for the monthly service. 

Hey @renniem7,

 

No worries!

Once you've followed the steps in the article I provided in my last reply and gotten in touch with Spotify, they'll take measures to return access back you and help you further.

 

After contacting them, I'd recommend waiting for their response 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts