Account hacked: People using my account and sending out family invites

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Account hacked: People using my account and sending out family invites

EvilWonka
Newbie

I first noticed today that my recent music was nothing I heard of.

Then a few hours later my spotify kept pausing, when I opened my iphone app it asked me to keep playing on "AXEL". Only me and my wife use the family premium account.

 

I had to sign out of all devices and change my password twice to emove this issue.

 

However my wife had lost access to the premium account.

When I checked the family memebers, whoever had hacked my account had sent out invites to 5 people and all were using the account. I could not remove them so i had to send new invites to 5 people i know to make sure these people could not use my account.

 

I am so shocked Spotify let this happen. I am now worried about me credit card attached to the account. I have to contact the bank to have it replaced for peace of mind. It is seriously making me think about leaving spotify.

 

What makes things worse is there is now to contact spotify directly. I have to write this stupid post and wait for a "RockStar" to get back to me. This is not good enough.

 

I would like all the family invites removed and a confirmation that my account is in good health again.

2 Replies

JonnoBrady
Newbie
I am in pretty much the same boat. Found this thread because as you say there is no way to contact them directly. I have single account subscription hooked up to my Facebook. Continually changing music and for a laugh they are adding "best of gay hits" etc to my music (despite my frustration had to laugh at that a little). Pretty **bleep** poor to be paying $15 a month for a product with no tech support

Stacivon
Newbie
Me too!!!!! Im a loyal premium account holder for 4 years. And now My premium account seems to have been hacked!! There are tons of songs and artists showing up in my "recently played" list that I DO NOT LIKE OR LISTEN TO!! I have reached out for tech support and they responded, said they would "investigate", temp shut down my account and then rebooted it. Only to have still even more random recent plays added to my lists. And my account name is different and my profile pic is gone. I keep contacting Spotify with this and NO one is answering me. GRRRRRRR
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