Account hacked? Playlists Deleted

Reply

Account hacked? Playlists Deleted

petewright
Casual Listener

Hi there,

 

For some reason it looks like my account has been hacked, all of my playlists have been deleted and now I have somebody elses playlists.

 

Is it possible to get the playlists back?

 

I am a spotify premium user

 

Please help

 

Regards

 

Pete Wright (account:petewright)

6 Replies

Re: Account hacked? Playlists Deleted

Community Manager
Community Manager

Hi peterwright - Sorry to hear you've had this trouble. We can help set things straight for you behind-the-scenes. 

 

Please change your account password as soon as possible to be sure it's secure though--thanks! 

Re: Account hacked? Playlists Deleted

petewright
Casual Listener
Hi Meredith thanks for getting back to me., yep have changed my password it looks as of you have restored some playlists however it seems to be the playlists from the person who took over the account that I deleted after changing the password.

Could you possibly restore it to before? I had two playlists, both were called Liked from Radio.

Thanks again

Pete

Re: Account hacked? Playlists Deleted

Community Manager
Community Manager

Hey petewright - How about now? Just sign out /sign in and let me know if that looks OK.

Re: Account hacked? Playlists Deleted

petewright
Casual Listener
Meredith its perfect now! Thankyou so much for your help!

Re: Account hacked? Playlists Deleted

Community Manager
Community Manager

Re: Account hacked? Playlists Deleted

brittanylexi
Newbie

Hey, I'm having the same problem. Can you restore mine too please?

SUGGESTED POSTS