Account hacked and e-mail address changed

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Account hacked and e-mail address changed

-3itk_rmg28a6
Newbie

Plan

Premium

Country

France

Device

Samsung Galaxy S7, and Iphone 8

Operating System

Android 7.0 / IOS 11.3.1

 

My Question or Issue

My Spotify account is linked with facebook. Today when going on the app I was disconnected and had to log back on. Then I found out my playlists where erased. Then, going into my profile I saw that my e-mail adress had changed to one that is not mine, so I figured I got hacked. 
I went on the forum and followed this link to contact support and raise the issue, but any reply to my message will be sent to the hackers adress. I can't change back to my e-mail address in "profil" because spotify doesn't recognise my password. I can't reset my password because spotify sends the new password to the hackers e-mail adress.
So I am pretty much locked out of my account and can't contact support. Any help would be much appreciated. Alex

1 Reply

Re: Account hacked and e-mail address changed

juliusklaus
Newbie

Hej the same just happened to me, I just sent a mail to support@spotify.com and they came back to my issue quickly and retrieved my account. 

cheers, 
Julius

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