One week ago my account was hacked and since then I'm not able to login to my account neither with my emails or my facebook.
I sent my first message to the spanish customer care on 4th of March (#00563800) telling them to do something and that I was worried to be illegaly charged as my credit card was linked to my spotify account. NO RESPONSE.
Two days later I checked my bank account and I found an amazing surprise! 119 euros were charged on my credit card.
I sent another message to the customer care (this time the international one) # 00568548. NO RESPONSE
I tried again with the spanish one 2 days ago (# 00570561). NO RESPONSE
Today I decided to create another account (i needed to use a proxy as I'm a photojournalist and in this moment I'm working in Cambodia and your amazing system didn't allow me to create a new account otherwise!!) just to write here in this forum with the hope to be helped somehow.
My previous account was jeriko1kenobi .
It's sad to say, but Spotify's customer care is a really shame! I've been a premium subscriptor for almost 2 years but I don't really know if I will continue in a future after this experience.
PLEASE, I really need to fix this thing asap!