Account hacked and money stolen from my credit card!!

[tcristofoletti]

One week ago my account was hacked and since then I'm not able to login to my account neither with my emails or my facebook.

I sent my first message to the spanish customer care on 4th of March (#00563800) telling them to do something and that I was worried to be illegaly charged as my credit card was linked to my spotify account. NO RESPONSE.

Two days later I checked my bank account and I found an amazing surprise! 119 euros were charged on my credit card.
I sent another message to the customer care (this time the international one) # 00568548. NO RESPONSE

I tried again with the spanish one 2 days ago (# 00570561). NO RESPONSE

Today I decided to create another account (i needed to use a proxy as I'm a photojournalist and in this moment I'm working in Cambodia and your amazing system didn't allow me to create a new account otherwise!!) just to write here in this forum with the hope to be helped somehow.

My previous account was jeriko1kenobi .

It's sad to say, but Spotify's customer care is a really shame! I've been a premium subscriptor for almost 2 years but I don't really know if I will continue in a future after this experience.

PLEASE, I really need to fix this thing asap! 

Thomas Cristofoletti. 

[MichaelJerzak]

OH NO! That's terrible! I'll make sure a mod gets back to you right away! I'm a SuperUser I'll escalate this topic for you

[tcristofoletti]

Thank you Michael.. 

but still NO RESPONSE!!

What I have to do???

[Sam]

tcristofoletti - One of our Spanish speakers will get back to you shortly. I apologise for the delay so far. They're all lovely, they'll get it sorted for you.