Account hacked - email/password changed

[kimdb]

Hi,

It seems that my Spotify Premium account has been hacked. Another person is playing music and creating playlists on my account, and they have changed the email/password connected to it. As such I cannot change my account details back, and the contact form I've filled out states that they'll get back to me at... the hacker's email address 🙂

This page suggests that I should use the contact form but I don't see how that would work if follow-up emails are sent to the hacker: https://support.spotify.com/us/account_payment_help/privacy/someone-has-gained-access-to-my-account/

Help would be much appreciated!

[Daisy]

Hey @kimdb,

Welcome to the Community!

Good for you that you found that page. Don't worry, the Spotify support folks will get in touch with you through the email address you used to contact them in the first place 🙂