Account hacked lost everything goodbye Spotify

[Bohoho1]

Plan

Premium 

Country

Device

IPHONE XR

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Just got my account hacked by someone in turkey lost al the music I’ve saved up over the past 5 years and lost my premium somehow and there’s not even a number to call. I will never use Spotify again, the fact that someone most likely has my card info and I lost everything without being able to reach out to anyone to fix it is disgusting. Hello Apple Music 

[osornios]

Hey @Bohoho1 

Be sure to check this Support article, and this one too.

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

Hope it helps. 🙂