Account hacked multiple times

[user-removed]

Plan

Premium

Country

 France

Operating System

Android

My Question or Issue

 Hello,

I have a major problem with the security of my password of my Spotify account. Someone has hijacked my account 3 times during this month. Everytime I am being hacked, I am completely changing my password but this guy continue to use my account. What is doing Spotify ? If nothing is done I may leave Spotify. It is abnormally that an account could be so easily hacked even by using special characters in the password. I do hope to have an explenation of an official of Spotify to solve this massive leak and the security of my personal data. I just want to had that there are laws that permit to protect the personal data and as I see nothing is respected...

[Billy-J]

Hey @user-removed, welcome to the community 🙂

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

All the best.

[user-removed]

The link doesn't work

[Billy-J]

@user-removed,

Sorry about that. 

I’ve corrected the link: https://community.spotify.com/t5/Spotify-Answers/Has-my-account-been-hacked/ta-p/1215270

Hope this helps 🙂

[user-removed]

I have already done that and disconnected all the devices linked with my account

[Billy-J]

@user-removed,

Thanks for the reply. 

There was a link in the last paragraph of the link I sent in my last reply. You can check it out here. 

If you follow all the steps there, you should have no problem at all 🙂

Keep me posted.

[user-removed]

I had already followed these steps half a moutn ago and nothing changed 😤

[Billy-J]

@user-removed, 

Thanks for the reply. 

Did you see the second step: 

“Note: We may need a screenshot of your Spotify receipt or bank statement for security purposes. Please have this on-hand when getting in touch (and make sure it does not show your full credit card number, expiration date, or 3-digit code). 

1. Go to our contact form.
2. Select Logging in.
3. Choose I can't log in to Spotify. 
4. Click I STILL NEED HELP.

We'll then take all the necessary steps to secure your account and return access to you.”

Keep me posted 😊