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Account hacked!

user-removed
Not applicable
2015-11-21 11:04 PM

Today i tried to login and it didn't work. Checked my email and I see that the email address associated with my account was changed to humele52@hotmail.co.uk and there is no way to contact you by phone. How did this happen? The email associated with my account isn't this account I am using right now. I already sent emails but how long do I have to wait to get this resolved? This is poor customer servichackede because you don't have a phone number and I am a paying customer.

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Avatar of Amarro
Community Legend
2015-11-21 11:36 PM

Hello and welcome to the Spotify Community!
I'll lead this now directly to a spotify employee. Thank you for your patience. Do you have a case numer you got when you sent your email?

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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Avatar of Amarro
Community Legend
2015-11-21 11:36 PM

Hello and welcome to the Spotify Community!
I'll lead this now directly to a spotify employee. Thank you for your patience. Do you have a case numer you got when you sent your email?

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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