Account hacked

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Account hacked

Sahebsewani
Newbie
Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my facebook profile . What should I do to log in back to my account as my credentials have been the same but I can't log in back with that , Awaiting your response .
1 Reply

Re: Account hacked

MattSuda
Community Legend

Hey @Sahebsewani

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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