Account hacked

Reply

Account hacked

renee-nn
Newbie

Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my password (both Spotify and Facebook) so I hope this person cannot enter my account again. I`m sure I was hacked because I could see the music being played on a different device than my own. I hope you guys can help me! 

1 Reply

Noah
Rock Star 8
Rock Star 8

Hey,

 

If you think an unauthorised party has accessed your account, Spotify recommends following this guide immediately:

Someone has gained access to my account

 

Once you have followed that guide you can recover your playlists by following these steps:

  1. Log in to your account page.
  2. Click Recover playlists in the menu on the left. 
  3. Click RESTORE by the playlist you want to recover.
  4. Open Spotify and find the restored playlist at the bottom of your playlist collection.

 

More info on recovering playlists here.

 

NoahRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS