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hello, I introduce myself Quentin Vasseur, I got hacked my account, I can still connect to it by the facebook link of my account, however a third person used the email address linked to the account and change the password, I have my card blueue on this account and I'm afraid that this person does anything, I want to be able to change the email, but it is impossible, how to do?
Solved! Go to Solution.
Hey @Quentin62176,
I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.
Hey @Quentin62176,
I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.
Yes, i do it,
but if i haven't access to the new email adress, how can i have access to the reply of client service of spotify??
The email address is being sent to the email address that you've provided when filling out the form.
Make sure you're not logged in while doing so.
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