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Account hacked

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Account hacked

Casual Listener

 

Plan

Family Premium

Country

Sweden

Device

(iPhone 8, PC)

Operating System

(iOS 12,Windows 10)

 

My Question or Issue

Ok, so i was just about to log in and it said password was wrong. So i tried to reset but then someone had changed the mail on my account... Im kinda panicking now because my mother have the family account and shes freaking out about this...

I have all the info needed to verify that im the owner of the account. Please help.

3 Replies

Re: Account hacked

Community Legend

Hi @willixmax,

 

You may have already looked at this but here's a link that has some basic tips on what to do in the event of account hacking: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/

If you feel that the link is not enough to help solve the problem, let us know and we could refer you to direct help from Spotify tech support.

 

Best,

 

A

 

Re: Account hacked

Casual Listener

So now i have my account back but is there anyway to restore all my playlists? Everything is gone from it...

Re: Account hacked

Community Legend
Here's a link you can look at to try an recover your playlists: https://support.spotify.com/ie/using_spotify/playlists/can-i-recover-a-deleted-playlist/

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