Account hacked

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Account hacked

Casual Listener

Plan

Free/Premium

Country

USA

Device

(iPhone SE, iPad 5)

Operating System

(iOS 13)

 

My Question or Issue

Someone’s hacked into my account and I signed out everywhere and changed my password however when I went to sign back in it said I had the wrong password so I remade the password and everything but it just keeps doing that, I went to check some stuff out and it said that I use a MacBook and Samsung phone a iPhone 8 but I don’t  and it said that I live in Brazil but I don’t and it’s just ridiculous

1 Reply
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Re: Account hacked

Rock Star 8
Rock Star 8

Hi @Baconalive

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

 

Make sure to check this article as well, in order to protect your Spotify account. 


If the issue persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!

 

Emilia_8Rock Star 8
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