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My premium account have been hacked ! 😞
I can log in on my computer and mobile still, but i dont want others to use my account, and the password have changed, so i dont have controll over my subscription either
Please help
Solved! Go to Solution.
Hey,
I'd suggest contacting customer support as soon as you can. We'll then be able to get your account back to you. Just head here.
the email address have been changed as well, can i still use this option ?
The same thing has happened to me - my email and password have been changed without my authorization. I followed your advice and submitted requests to that link about a week ago and still haven't heard anything back! I am a paying premium customer, is this really the kind of customer support I should expect?
Hi minivitale - I can see that my colleague responded to your case on 5 Dec. He's just requested a couple more security details.
Please have another look in your inbox (including your SPAM filter) for his message.
I have checked my email address for both the inbox and the spam folder that I provided - Are you sure that he responded to the correct email address? Is there a way i can message it to you again privately?
Hi minivitale - I've just forwarded his message on again--if you don't have that soon please let me know.
Got it - thanks!
Great--thanks for confirming that minivitale. The team can keep helping via that email thread.
My account has been hacked and I am unable to get any response from Spotify. I have put in two tickets so far in order to get things fixed. Have people had to cancel credit cards to avoid issues?
@francoeu wrote:
My account has been hacked and I am unable to get any response from Spotify. I have put in two tickets so far in order to get things fixed. Have people had to cancel credit cards to avoid issues?
Hey! 🙂
Do you have any case numbers from when you got in touch? They will be in the automated email you get to say your case was received.
If not, it is possible they are going to the wrong address, if that is the case get in touch using this form and then post your case number here and I will ask someone to chase that one up for you.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
00713775 and 00711825.
Someone has said it was escalated to billing which is odd since my credit card was charged 14 days ago.
n
Issues like this are normally handled by the payments team, so that would be correct. Needless to say I will ask the team to chase those up for you asap.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi francoeu - Apologies for the delay. I can confirm your case has reached us. You should receive a reply from our team shortly.
Hello,
I submitted a request for help concerning my hacked account and haven't heard anything back. I didn't receive an automated response, which I expected since whoever hacked my account changed the email address. Can you let me know if my request has been received and/or when I might hear back from the support team?
Thanks!
Dave
Hey Dave 🙂
Try using this form instead 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
HI I am having the same issue. My account has been hacked and the email address and password has been changed. please let me know how to fix this.
@spirouz wrote:
HI I am having the same issue. My account has been hacked and the email address and password has been changed. please let me know how to fix this.
Get in touch using the form I linked to above and a member of the Spotify team will be more than happy to assist you 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
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