Account hacked

[Hanozge]

Unfortunately, my premium account has been hacked for some days now. They changed both the password and the e-mail address, so I can't login and I can't reset the password, either. Btw I was amazed to see so many similar cases here. It's really surreal that spotify gets away with such a security bug. They should not be allowing them to change the account details so easily, and without any approval process whatsoever. I think I'm gonna cancel my account if I can ever take it back. Anyways, my user name is hanozge, I will really appreciate your help. I've sent a message to the support team and haven't heard back from them yet.

[osornios]

Hey @Hanozge

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.