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Account hacked

Account hacked

Hi

Seems my account has been hacked. I cannot log into spotify, and I have received an e-mail saying that my e-mail address has been changed. When I replied to the e-mail, I got an e-mail back asking for some more information.

I got the answer from support@spotify.com, with a ticket number, but I am a bit concerned if I can trust this since Im allready hacked. How can I verify that I can trust this mail address?

Reply
1 Reply

Hi there, thanks for coming to the Spotify Community.

We're sorry to hear that you think someone else has gained access to your Spotify account. Please check out the FAQ page here, for the steps we'd recommend taking.

Rest assured 'support@spotify.com' is also the correct email for them to reach you from. We'd recommend replying, so that they can keep lending a hand 🙂

Thanks,

/M

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