Account hacked

[Quentin62176]

hello, I introduce myself Quentin Vasseur, I got hacked my account, I can still connect to it by the facebook link of my account, however a third person used the email address linked to the account and change the password, I have my card blueue on this account and I'm afraid that this person does anything, I want to be able to change the email, but it is impossible, how to do?

[Maxim · Accepted solution]

Hey @Quentin62176,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

[Quentin62176]

Yes, i do it,
but if i haven't access to the new email adress, how can i have access to the reply of client service of spotify??

[Maxim]

The email address is being sent to the email address that you've provided when filling out the form.

Make sure you're not logged in while doing so.