Account hacked

[2508k]

Hello, I have a big problem with my account. Recently on my Spotify account, random music I don't know started playing, and turned the volume almost fully down. Now it's been like this and I didn't really care that much, but now I care, because the person woke me up on a school night multiple times already. I have tried resetting my password and logging out everywhere multiple times already, but nothing changed. 

Plan

Premium

Country

Germany

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[2508k]

The Device is wrong, I forgot that.

[OscarDC · Accepted solution]

Hey @2508k,

Thank you for reaching out to the Community and welcome.

If you've already tried changing the password and logging out everywhere, we'd recommend managing your third-party apps as mentioned in this article. We'd also recommend checking the best practices mentioned in here to protect your account. 

If this doesn't do the trick, since we don't have access to users' accounts from the Community, we'd recommend reaching out to our internal Support team here. They'll be happy to assist you further and check if everything is in order with your account.

If you have any other questions, don't hesitate to let us know.

[Noireau899]

My wife’s account has been hacked.  How can she get in touch with Spotify help desk if she can not log on her account because it had been high jacked?