Account has been hacked!

[nastyduck]

My Premium account has been hacked which Spotify have now sorted but my playlists have disappeared and I can see that the hacker has made purchases using the 'download' this track option.

What do I do?

[Sam]

Nastyduck - I can see you've emailed in. Don't worry, it's been passed onto the relevant team. They'll be with you as soon as possible.

[nastyduck]

Thanks Sam. Are you sure that email relates to this issue and it isn't the previous issue (thats now sorted)?

[nastyduck]

Still no reply regarding my missing playlists Sam. 

I have started creating some new ones but I am dying here trying to think of the 4,000+ tracks I had saved over the last 3 years........

Help......Please

[snurreburre]

I feel bad for you, the same thing happend to me right now. All my playlists are gone and the account got hacked. Changed password I hoping thats safe now. But the account seems meaningless without my playlists.

Did you get yours back?

[Sam]

Snurreburre - Log out and in again, you should see your playlists...

[snurreburre]

Thanks alot! I cant explain how greatful I'm 🙂

[Sam]

You're welcome. Just replied to your other thread, you can ignore that if you want.

[snurreburre]

Changed all my passwords and running virus scans atm, but I got a problem that the hacker changed the country to United Kingdom from Sweden also to PayPal instead of my visa card.

When I try to change back it just says "Oops! Something went wrong, please try again or check out our help area".

[Sam]

This sounds strange. We can't sort anything here, too many security details are needed. If you could contact Customer Support, we'll get it sorted.