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Account has random email address assigned

Account has random email address assigned

Plan

Premium

Country

UK

 

My Question or Issue

I've just reinstalled Spotify on my phone after getting a constant "No internet connection available".

 

I'm trying to log in using my Spotify credentials but I've forgotten my password. I had been logging in through Facebook for months but I'm considering closing my Facebook account soon.

 

I tried to use the "Forgotten password" workflow to reset my credentials but I've looked at my Spotify account and the email registered is one I've never seen before - a temporary email address at **bleep**.com.

 

This means I cannot reset my password. I cannot change this address as it requires my password.

 

Unsure of how to proceed.

Reply
1 Reply

Hey, @amarsha4 
Welcome to Spotify Community and thanks for reaching out here!

I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.
The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
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Note: I'm not a Spotify employee.

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