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Account help needed please?

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Account help needed please?

Hi there, a couple of months ago i signed up for spotify using my fathers debit card as i didnt have one at the time, unfortunately i have fotrgotten the email address and password i used at the time and my father is therefore still being charged. I have my own spotify account now and would like my fathers details removed. I have raised this issue via the contact form weeks ago.but with no response. Could a mod possibly pm me and i will give you my dads details to have removed.

Please help

[Snip-Email(Privacy)-Peter]

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Accepted Solutions
Marked as solution

Hey! Welcome to the community 🙂 

 

Just going to hide that email address to stop you from getting spammed! 

 

Would you be able to provide the case number you got when you submitted a contact form (its in the automated email reply) and we can make sure that gets chased up for you asap. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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View solution in original post

Marked as solution

I have passed that over to the Spotify staff to chase up for you, its the best I can do for you! 😉 

Someone should pick it up shortly, although some payment issues do need to go to a dedicated team who normally don't work weekends.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

4 Replies
Marked as solution

Hey! Welcome to the community 🙂 

 

Just going to hide that email address to stop you from getting spammed! 

 

Would you be able to provide the case number you got when you submitted a contact form (its in the automated email reply) and we can make sure that gets chased up for you asap. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Spotify case number 0086 7915

Please help again
Marked as solution

I have passed that over to the Spotify staff to chase up for you, its the best I can do for you! 😉 

Someone should pick it up shortly, although some payment issues do need to go to a dedicated team who normally don't work weekends.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hey guys!

 

I've made sure this case has reached the right people so you'll get an email soon. 

___

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