Account in another country

[oJib]

Plan

Premium

Country

Canada

Device

Samsung S21 Samsung galaxy 9+ 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Me and my brother live together, I'm trying to add him to my duo plan because he is just a kid and cant buy it himself, I've bought the plan and when he goes to join it says hes in another country? He doesn't have a VPN on. 

[Maxim]

Gey @oJib ,

Thanks for reaching out.

I recommend making sure that his country setting is set to the same country as yours. This can be checked at https://spotify.com/account.

Let me know how it goes!

[jee08erika]

Hey Maxim! 

I’d like to follow up on this topic. My husband recently moved to Canada. I did the following:

• Change the payment details to CAD
• Change the country when I change the paymeny details 
• Change the address from his profile
• Change the region from his Apple account

But we keep on getting the message “It looks like you live in another country…” Did I miss on anything? 

My Plan: DUO Premium - Canada 

Husband’s Plan: FAMILY Premium - Philippines

Device: Apple

[Maxim]

Hey @jee08erika ,

In that case, the changes will take effect from the next billing date. 🙂

Hope this clears things up.