Account is hacked

[ja_ob]

Hello!

My Spotify account seems to be hacked. It keeps playing random songs and making new playlists. On Spotify connect it shows me, that it is controlled from a web browser (chrome) or other devices. I am using it on my MacBook Pro (late 2013) and my iPhone. My account is a premium family account linked to my facebook account. I changed my facebook password multiple times and even activated 2-factor authentication and forced logouts before and after on Spotify as well as Facebook. 

Is there anything else I can try?

Thank you for your help

[mosohodPeti]

Hi there @ja_ob, very sorry to hear that! Follow these steps:

1. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
2. Go to your account page and click SIGN OUT EVERYWHERE.

I also strongly suggest you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

Hope this helps, have a nice day! 

[ja_ob]

I tried everything you mentioned multiple times. Changed all the passwords and signed out everywhere on Spotify and Facebook as you mentioned. But it did not change anything. 

[mosohodPeti]

I see, are you sure one of your family members isn't accidentally using your Spotify account? You mentioned your subscription is Spotify Family. 

[ja_ob]

Yes, I am sure, and it also seems it is controlled by a bot. As it changes music very fast when I try to change it.

[mosohodPeti]

In this case, I think you should contact Spotify Customer Support here

Let me know how things go, if you need any further help, I'm always here 🙂
Hope this helps!

[ja_ob]

It turns out I just can't read properly. I was not aware of the fact that I have a separate Spotify password and only kept changing my facebook password. After realising and replacing it, the problem stopped immediately. Thank you for your help!