Account is just gone?


Account is just gone?

Not applicable







 Samsung Galaxy 9 and Desktop, windows 10


My Question or Issue

Today i just got logged out from my account on mobile and on desktop. When i tried to connect with my username it logged me in for a second but the app bugged around. After several tries and a restart of my phone i couldnt connect with my username anymore. It said that there's no account under that name. I now ended up using my Email address, but it's not the same account i had before. Its under a different name and my playlists are gone. In addition to that i lost my premium.

Does someone has an idea?

Kind regards


1 Reply

Re: Account is just gone?

Rock Star 14
Rock Star 14

Hey there @user-removed,

thanks for posting in the community !


Please visit this help page as it has more info on the issue you're having.

In addition, you can also use it to contact support and have them take a closer look for you.


Hope this helps :)

OneByBooRock Star 14
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