Account is just gone?

Reply

Account is just gone?

user-removed
Not applicable

 

Plan

Free/Premium

Country
Germany

 

Device

 Samsung Galaxy 9 and Desktop, windows 10

 

My Question or Issue

Today i just got logged out from my account on mobile and on desktop. When i tried to connect with my username it logged me in for a second but the app bugged around. After several tries and a restart of my phone i couldnt connect with my username anymore. It said that there's no account under that name. I now ended up using my Email address, but it's not the same account i had before. Its under a different name and my playlists are gone. In addition to that i lost my premium.

Does someone has an idea?

Kind regards

 

1 Reply
Highlighted

Re: Account is just gone?

Rock Star 14
Rock Star 14

Hey there @user-removed,

thanks for posting in the community !

 

Please visit this help page as it has more info on the issue you're having.

In addition, you can also use it to contact support and have them take a closer look for you.

 

Hope this helps :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS