Account is linked with samsung but wont log in

[Trickster1989]

Plan

Premium

Country

Netherlands 

Device

S25 ultra

Operating System

Newest os

My Question or Issue

The spotify account is linked for 1 click log in with samsung and that always worked until a week ago.

Now it just says something went wrong and i cant log in.

The account isnt linked to 1 of my email account because i got a free promo with something else so i cant change my password to log in normally.

[Dessi]

Hi there @Trickster1989,

Thanks for reaching out and welcome to the Spotify Community!

The Samsung "One-click" or "One Step" login you mentioned is an additional feature, which can be added to Spotify for easy access, but your account should also have an email address and username or another login method connected to it. We'd recommend following the steps in this guide to locate these details, since it has all the necessary info and suggestions that you'd need in this case.

Hope this helps.

[Trickster1989]

So now i have found my account id yet when i try-out to login the app says account id not found eventhough i just copied it from the weblink.

https://open.spotify.com/user/1134437570?si=cPd5tRIhR2SzjvlApYws0Q

[Vasil]

Hey @Trickster1989,

Thanks for letting us know. In this case, as we don't have access to account information from the forum, I believe your best option would be to reach out to our folks backstage 🙂

If you've used Premium, it's a good idea to have your payment info nearby as well.

Hope this helps! We're here for you if there's anything else in the meantime.