Account linked to Facebook but still showing old username

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Account linked to Facebook but still showing old username

theminutetaker
Casual Listener

Plan

Free/Premium PREMIUM

Country UK

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Macbook pro 2012

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)  iOS 10.12.6

 

My Question or Issue

Hi, I want my Spotify account to show my Facebook name rather than the name I used when I signed up to Spotify. It was doing this for a while after I connected my Spotify to my Facebook but now it's returned back to showing my Spotify username rather than my Facebook name.  I have tried disconnecting and reconnecting to Facebook but it's not made a difference.  Please can you tell if it's possible to do this? (without losing my playlists). Thanks, Ben

 

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Solution!

Re: Account linked to Facebook but still showing old username

Rock Star 7
Rock Star 7

Hey @theminutetaker,

 

Thanks for getting back to me!

 

Next, could you try following all of the steps in this

 Spotify Answer?

 

Let me know how it goes :)

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
5 Replies

Re: Account linked to Facebook but still showing old username

Rock Star 7
Rock Star 7

Hey @theminutetaker,

 

Thanks for reaching out. Welcome to the community!

 

First up, let's try logging out and back into your account. Occasionally this is necessary to force a sync of info between your device and the Spotify account system

 

If that doesn't help, try performing a quick clean reinstallation of the Spotify app by following these steps. If you're using the web player, try clearing your browser's cookies and cache.

 

Let me know how it goes. Have a great day :)

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Account linked to Facebook but still showing old username

theminutetaker
Casual Listener

Hi Noah, thanks very much for the suggestions but I'm afraid they didn't work. I tried logging out and back in several times to Spotify and Facebook. I removed Spotify following those instructions and then reinstalled it and reconnected to Facebook.  My Spotify username and pic are still showing rather than my Facebook name and profile pic.  Thanks, Ben

Highlighted
Solution!

Re: Account linked to Facebook but still showing old username

Rock Star 7
Rock Star 7

Hey @theminutetaker,

 

Thanks for getting back to me!

 

Next, could you try following all of the steps in this

 Spotify Answer?

 

Let me know how it goes :)

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Account linked to Facebook but still showing old username

theminutetaker
Casual Listener

It worked!  Thanks so much :)

Re: Account linked to Facebook but still showing old username

Rock Star 7
Rock Star 7

Hey @theminutetaker,

 

You're welcome! If you need a hand with anything else, just give me a shout :)

 

spotify:playlist:63XpyubibSokvW1UvGgkBM:small

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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