Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello, just recently I discovered that I couldn't log-in to my Spotify account. Yesterday everything was going well, until I was randomly logged out and any attempts to log-in after didn't work. I didn't try to change my password, and any attempts to recover it also didn't work. I couldn't receive any email from Spotify for password reset, nor can I log in on any device. I even made this account just to contact Spotify regarding this issue. I am on a premium plan and it's such a waste if I couldn't even log in to my own account. All troubleshooting attempts were made and none worked. Hoping for a quick and useful response. Thank you very much.
Solved! Go to Solution.
Hey there @user-removed,
thanks for reaching out !
Sorry to hear you're having an issue.
If you've already tried all steps provided on this help page, i'd recommend reaching out to support.
Please contact them using this "About Us" page so they can take a closer look at your account.
Note: Make sure to reply to any automated mail you recieve.
Hope this helps 😃
Hey there @user-removed,
thanks for reaching out !
Sorry to hear you're having an issue.
If you've already tried all steps provided on this help page, i'd recommend reaching out to support.
Please contact them using this "About Us" page so they can take a closer look at your account.
Note: Make sure to reply to any automated mail you recieve.
Hope this helps 😃
This has been a known issue ever since. And it is all because of users' negligence
Well, all you need to is to contact @SpotifyCares on twitter. They can help you recover or regain access to your account if you can provide some documents.
Got in touch with Spotify and they had to change the email linked to my account in order to reset my password. Thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…