Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account lookup

Account lookup

I have a Spotify free account, but I guess I must have signed up under another email seperate from my facebook, because I'm being charged the premium fee.  For the life of me, I can't figure out what was used to sign up.  Is there any way to look up accounts by credit card number or any of the numbers on my bank statement?

 

Thanks for the assistance.

Reply
2 Replies

Hi there,

 

The only account I can locate through your Community profile is on our Free service.

 

Please get in contact here and the team will help out via email. Make sure to let them know any possible email addresses this Premium account could be under.

 

If you get an auto-response just reply straight back to it, or let me know the Case # you get.

 

Thanks! 

 

___

New to the Community? Check out the Community newbie tips

Did I solve your problem? Click 'Accept As Solution' to help others find the answer!

Need Spotify help on Twitter? Head to @SpotifyCares

 

Suggested posts