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Account lost. I ordered my premium duo to an OLD WRONG account.

Account lost. I ordered my premium duo to an OLD WRONG account.

Hallo everybody,

Yesterday i got Premium Duo for me and my wife. 

Today i saw that MY Premium is on an very old version of an Spotify Account. 

Had been on my PC. I never used it really. Only Android Smartphones. I went in to that account and changed a few things. Can´t remember what. I closed that page, and later i could not get in again.

I Can´t find my old account (password and username are not working anymore. Made a stupid mistake) to switch the Premium Duo to my "real" account. I pay for that and can´t use it, and can´t cancel it. 

Is there anybody to help me with this problem. 


thanks a lot


Free and Premium DUO

Germany, Hamburg



(OPPO find x3 pro)

Operating System

(Android 11,Windows 10)




1 Reply

Hey @wilhelmsbook21107, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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