Help Wizard

Step 1


Account lost after password reset

Account lost after password reset






HP Pavilion

Operating System

Ubuntu 16.04


My Question or Issue

I made my spotify account about a year ago (using VPN). Recently I reinstalled my OS and lost all my saved logins. When I tried resetting my password today using the same email id I used to register, I got directed to a link that was not my account. The username had changed to some randomly generated string and was pretty much a new account. How do I recover my old account and playlists?

1 Reply


Do you still remember your username? Can you try resetting your password using it?


In case you're still having trouble, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares or through the online SpotifySupport.

* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.

Suggested posts